Get customer feedback without being intrusive
Send customer satisfaction surveys immediately after serving your customer to get the most reliable feedback, when it’s most likely to be shared.
Send customer satisfaction surveys immediately after serving your customer to get the most reliable feedback, when it’s most likely to be shared.
Get useful, accurate customer satisfaction information using Freshdesk’s seven-point CSAT scale which includes provisions for open customer responses.
View reports on customer satisfaction to gain insights into agent performance and identify opportunities to better serve the needs of your customers.
“Freshdesk has helped boost our support to a whole new level. Thanks to multiple product support and integration of social channels, we have never had it easier. The best part is now everything comes down to one easy flow of support requests!”