Send customer satisfaction surveys immediately after serving your customer to get the most reliable feedback, when it’s most likely to be shared.
Get useful, accurate customer satisfaction information using Freshdesk’s seven-point CSAT scale which includes provisions for open customer responses.
View reports on customer satisfaction to gain insights into agent performance and identify opportunities to better serve the needs of your customers.Learn more about reporting
Help customers find answers quickly by automatically suggesting solution articles while they're raising a ticket.
Share updates, best practices, tips, tricks and unique ways in which your product can be utilized for practical solutions.
Maintain service standards by using Freshdesk’s real-time dashboard to monitor trends and quickly identify actionable insights.
“Freshdesk has helped boost our support to a whole new level. Thanks to multiple product support and integration of social channels, we have never had it easier. The best part is now everything comes down to one easy flow of support requests! ”