Connect with customers on Facebook

Link your Facebook page to your helpdesk and manage all interactions with customers there including posts, comments and messages.

Convert interactions to tickets

Set up rules to assign all tickets generated from your Facebook page to a certain agent group in your helpdesk.

Assign to agent groups

Set up rules to assign all tickets generated from your Facebook page to a certain agent group in your helpdesk.

Identify posts based on conditions

Set up rules based on keywords to automatically convert visitor posts containing specific keywords like “support”, “help” or “broken” to helpdesk tickets.

Enhance your customer support

Twitter support

Track discussions about your brand on Twitter, convert mentions to tickets and do more with Twitter support.

Self service portal

Empower customers to solve problems on their own with knowledge bases and community forums.

Ticket forms

Design ticket forms based on the information you wish to collect from customers, and embed them on any webpage.