Connect with customers on Facebook

Link your Facebook page to your help desk and manage all interactions with Facebook users, whether they interact with your support team through Facebook Messenger, posts or live chat support.

connect with customers on facebook

Convert conversations to tickets

When customers report a problem using social media platforms like Facebook, a help desk can convert these mentions into tickets so you can easily monitor and manage these interactions from one place.

convert interactions to tickets

Automate customer service on Facebook

Optimize your support strategy by automating tasks such as ticket prioritization and assignment. Your customers may contact Facebook pages or Facebook customer service handles to share their problems. Set up rules based on keywords to automatically convert Facebook posts containing specific keywords like “support”, “help” or “broken” to helpdesk tickets.

identify posts based on conditions identify posts based on conditions

Monitor Facebook helpdesk metrics

Generate customizable reports on the performance of your Facebook help desk by creating dashboards with the ticket properties and metrics that matter to your business. You can also evaluate agent and team performance by filtering by agents or groups, and even keep an eye on SLA management within your help desk.

intuitive reporting

Enhance your customer support with Freshdesk

Social media support

Track discussions about your brand on social media platforms and convert mentions to tickets. Explore social media customer service.

Multilingual support

Choose from 36 languages to translate incoming and outgoing messages from your customers in real-time and break the language barrier.

Tranparent pricing

Explore best-in-class ticketing, self-service, and reporting to offer seamless customer support across channels. Check out our pricing plans.

Self service portal

Empower customers to solve problems on their own by creating knowledge bases, FAQ pages, and community forums.

App integrations

With 1000+ app integrations, customize and extend your workflows to third party apps and keep all your information in sync.

Intuitive UI

The modern all-in-one CX platform offers a secure, scalable and user-friendly interface to deliver omnichannel support.

Frequently Asked Questions about Facebook Helpdesk