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For your employees
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FACEBOOK CUSTOMER SUPPORT
Support your customers on Facebook and build a social community from within your helpdesk.
Link your Facebook page to your helpdesk and manage all interactions with customers there including posts, comments and messages.
Set up rules to assign all tickets generated from your Facebook page to a certain agent group in your helpdesk.
Set up rules based on keywords to automatically convert visitor posts containing specific keywords like “support”, “help” or “broken” to helpdesk tickets.
Track discussions about your brand on Twitter, convert mentions to tickets and do more with Twitter support.
Empower customers to solve problems on their own with knowledge bases and community forums.
Design ticket forms based on the information you wish to collect from customers, and embed them on any webpage.
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