Connect with customers on Facebook
Link your Facebook page to your helpdesk and manage all interactions with customers there including posts, comments and messages.
Link your Facebook page to your helpdesk and manage all interactions with customers there including posts, comments and messages.
Set up rules to assign all tickets generated from your Facebook page to a certain agent group in your helpdesk.
Set up rules to assign all tickets generated from your Facebook page to a certain agent group in your helpdesk.
Set up rules based on keywords to automatically convert visitor posts containing specific keywords like “support”, “help” or “broken” to helpdesk tickets.
