Go where your customers are

Monitor conversations, engage with customers and resolve issues on social media and inspire loyalty in your customers.

go where your customers are

Unify support on Twitter and Facebook

Answer and resolve customer queries on the same social website the customer used, without having to leave your helpdesk.

Manage social support effectively

Add structure to your social strategy with SLAs, escalations and automations to ensure issues are handled efficiently.

Be proactive in your social support

Keep tabs on conversations

Use keywords to track conversations relevant to you on your Facebook pages and on Twitter to understand your customers better.

Build your community

Set up a platform to foster a community where users can engage with you and each other, and share tips, suggestions and ideas.

Measure agent productivity

Keep track of agent responses, first call resolutions and ticket overdues to monitor agent productivity in your helpdesk.