What is a customer feedback software?
A customer feedback software helps you track and manage customer feedback from various channels of communication. Businesses use customer feedback software to gather, categorize, and analyze feedback from various sources, and improve their customer satisfaction and overall performance.
How to pick the right customer feedback software?
When it comes to collecting feedback, each business has its own unique set of requirements. For instance, a delivery service provider would prefer to collect instant feedback right after the order has been delivered, and within their app itself. On the other hand, a B2B brand might send out a biannual or annual questionnaire to receive feedback from their clients as part of their quarterly or annual business reviews. So, it’s important to pick a tool that is compatible with your unique requirements. In addition to that, the customer feedback software that you choose must enable you to: