CUSTOMER SERVICE STORIEs
What does it take to wow customers ?
Everyone loves a great customer support story - especially when brands go out of their way to make customers happy. You might think, “oh that’s nice, but I’m not sure how I’d start reaching out proactively and wow my customers”. You don’t have to worry - here is a collection of moments that will inspire you to get started.
From these examples, you’ll learn that wowing customers proactively is not just about doing big, extravagant gestures but also about getting the little things right. Brands create these wow moments by:
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Communicating about issues before customers reach out
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Anticipating and resolving pain points before they happen
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Going the extra mile to delight customers