Customer Service Training by the Freshdesk Academy

To be a better support agent, it’s important to get some of the basics right. That’s why, Freshdesk Academy now provides customer service training with short, quickly consumable courses like writing good emails, say no to customers, and more.

Log into your academy account today and click on the “Customer service training” tab to start taking these courses and to download relevant resources. All for free!

Don’t have an account yet? You can create one right away.

Here’s a sneak peek of what to expect:

You can also subscribe to the Freshdesk Academy YouTube channel and get notified whenever a new course video comes out.

New courses will be added every other week. So, keep an eye out.