The customer-for-life software suite
By Use Case
Ticket? Status? SLA? When you are using a helpdesk for the first time, there are so many new terms you need to learn. And it's not easy. So we thought we'd help!
Here are the definitions of every term in a helpdesk that you need to know.
By clicking on "SUBMIT TERM" you acknowledge having read our Privacy notice
Thank you for suggesting a term. We'll keep you posted!
Get access to more resources like these by subscribing to Support 101
By clicking on "SUBSCRIBE NOW" you acknowledge having read our Privacy notice
Sorry, our deep-dive didn’t help. Please try a different search term.