The Ultimate Customer Support Glossary

Ticket? Status? SLA? When you are using a helpdesk for the first time, there are so many new terms you need to learn. And it's not easy. So we thought we'd help!
Here are the definitions of every term in a helpdesk that you need to know.

suggest term

Subscribe to Support 101

Get access to more resources like these by subscribing to Support 101

I agree to receive electronic marketing communications from Freshdesk and understand I can unsubscribe by clicking the ‘unsubscribe’ link in any email or by contacting Freshdesk.

The Ultimate Customer Support Glossary

A

B

C

D

E

F

G

H

I

K

M

N

O

P

R

S

T

U

Subscribe to Support 101