For your customers
For your employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Odwiedzasz Freshdesk.com z Polski? Odwiedź naszą polską stronę internetową, aby zobaczyć istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce!
Back to Glossary
Maintaining a standard of support replies across a large support team is hard. Templates are a necessary evil employed by some companies that agents can use while replying to a ticket. Normally, it has greetings and signature so agents needn’t spend time on them.
The templates can also contain pre-written answers for certain support scenarios, like refund requests. This practice is frowned upon by customers because nobody likes to have a heart to heart with a template.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.