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Inserting solution articles while replying to common or repetitive how-to questions allows agents to offer quick responses and therefore, increase agent productivity. However, there is considerable effort involved in constantly switching to the knowledge base to find the right solution article.

Here's where Article Suggester comes in and eliminates the need for any manual effort. This Freddy-AI-powered feature scans the content of the email, identifies keywords, and suggests the right solution article from your content repository. While the Article Suggester fields the basic questions, your team can focus on resolving complex issues and fostering customer relationships.

 

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