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The Assist Bot is an agent-facing chatbot that is equipped with information to instantly offer your team the most relevant response, step, or resource. Assist Bots serve as an interactive self-serve module or internal knowledge base that can be assessed right within Freshdesk - so agents no longer have to switch between different tools to find the information they are looking for.
An Assist Bot also help with the following:
- delivering consistent customer service
- onboarding new agents faster
- increasing agent productivity
You can also offer tailored assistance for each team within customer support by customizing information and building relevant bot flows in your Assist Bot.
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