Assist Bot

The Assist Bot is an agent-facing chatbot that is equipped with information to instantly offer your team the most relevant response, step, or resource. Assist Bots serve as an interactive self-serve module or internal knowledge base that can be assessed right within Freshdesk - so agents no longer have to switch between different tools to find the information they are looking for.

An Assist Bot also help with the following: 
- delivering consistent customer service
- onboarding new agents faster
- increasing agent productivity

You can also offer tailored assistance for each team within customer support by customizing information and building relevant bot flows in your Assist Bot.

Resources

• 5 effective ways to improve agent productivity with AI
• 4 ways AI simplifies remote training and onboarding