Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Back to Glossary
The Assist Bot is an agent-facing chatbot that is equipped with information to instantly offer your team the most relevant response, step, or resource. Assist Bots serve as an interactive self-serve module or internal knowledge base that can be assessed right within Freshdesk - so agents no longer have to switch between different tools to find the information they are looking for.
An Assist Bot also help with the following:
- delivering consistent customer service
- onboarding new agents faster
- increasing agent productivity
You can also offer tailored assistance for each team within customer support by customizing information and building relevant bot flows in your Assist Bot.
21-day free trial. No strings attached. No credit card required.
Sorry, our deep-dive didn’t help. Please try a different search term.