Freddy AI for CX
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Freshworks Neo
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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The Assist Bot is an agent-facing chatbot that is equipped with information to instantly offer your team the most relevant response, step, or resource. Assist Bots serve as an interactive self-serve module or internal knowledge base that can be assessed right within Freshdesk - so agents no longer have to switch between different tools to find the information they are looking for.
An Assist Bot also help with the following: - delivering consistent customer service - onboarding new agents faster - increasing agent productivity
You can also offer tailored assistance for each team within customer support by customizing information and building relevant bot flows in your Assist Bot.
Agent Scripts
Robo Assist
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