As your support team scales and becomes larger, keeping track of all the changes happening in the helpdesk can seem quite daunting. Your helpdesk will have multiple admins with access to set up and modify existing workflows, and it becomes increasingly hard to keep tabs on all the constant modifications.
By using audit logs, admins can easily stay updated on the changes in the helpdesk and get more visibility to diagnose issues, isolate problems and restore stability. Audit logs help admins identify:
what a particular change was
the team member responsible for the change
the exact time the change was made
Audit logs essentially help admins ensure that proper security is maintained in the helpdesk, and that it’s free from any suspicious activities.