Canned Response Suggester 

While canned responses save agents from the hassle of typing the same response over and over again, the Canned Response Suggester goes one step further by saving agents the hassle of repeatedly searching for the right canned response. This Freddy AI-powered feature reads through the content of the customer's email and suggests relevant canned responses that can be inserted into an agent’s response. 

Resources

• 5 effective ways to improve agent productivity with AI
• 4 ways AI simplifies remote training and onboarding