Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Back to Glossry
Email notifications are sent to customers and agents whenever there is an update on their tickets.
To make notifications really useful, they need to be customized with placeholders. It can be used to let customers know when they can expect a solution (calculated using SLA policy) or the public URL of the ticket. Placeholders also help personalize email notifications.
If a company has customers spread across the world, they can choose to send out notifications in multiple languages.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.