The customer-for-life software suite
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Most modern helpdesks today allow managers to export important ticket information in a consumable format, so that they can analyze it when they’re offline or away. The details about the tickets are generally downloadable in CSV formats, and admins can schedule them based on their preferences. For example, Freshdesk allows scheduling of hourly reports so that managers can always stay updated about the helpdesk’s performance.
Exporting ticket data in Freshdesk
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