Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
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The amount of time a customer spends waiting on the line to connect with an agent on a phone call is called the Hold Time. And since no customer likes to be kept waiting, tracking the average hold time month on month is a great way of figuring out how frustrated customers are with your support.
If it increases consistently over time, you’ll have to do one of these things:
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