Using a single support portal for multiple products may not be the best idea for large companies. If your company deals with more than one product, your customers would prefer to have a dedicated support portal for each product, thereby reducing clutter for your agents.
Offering multi-product support offers quite a few unique advantages.
Agent groups can be matched to a particular product, which will streamline the assigning of incoming queries.
You can tailor the support experience for customers for each product, using separate mailboxes, knowledge bases, and communities.
You can let the support portals reflect your product’s identity by extensively customizing the look and feel.