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Public and private notes are a non-invasive way of sharing updates about a ticket. Private notes are only visible to agents; they help agents communicate internally with other agents.
With private notes,
Public notes are visible to, and can be created by, both customers and agents. It’s a great way to let the customers know what’s happening with their ticket without bombarding them with notification emails.
Unlimited Agents. No strings attached. No credit card required
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