The customer-for-life software suite
By Use Case
Back to Glossry
Placeholders, in a helpdesk, are substitute text used in email templates that will be replaced by information based upon the context. For example, if an agent uses an email template that has a placeholder ‘’, the placeholder will be replaced by the name of the ticket requester when he uses it in a reply.
Placeholders are mainly used in email notifications and canned responses because they make even automated emails seem more personal.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.