For your customers
Freshdesk
Freshsales
Freshmarketer
For your employees
Freshservice
Freshteam
Freshworks Neo
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Know more
Features
Marketplace
Developer Portal
Technology Alliances
Customer Spotlight
Freddy AI
Omnichannel Suite
Support Desk
Messaging
Contact Center
Customer Success
By Size
By Use Case
By Industry
Odwiedzasz Freshdesk.com z Polski? Odwiedź naszą polską stronę internetową, aby zobaczyć istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce!
Back to Glossry
A person who is creating a ticket in a helpdesk through any channel is called a requester. A requester is automatically added to the customer list in the helpdesk.
Every ticket, usually, has information about the requester right next to it. This gives more context to the agents dealing with those tickets. They can know if the requester has raised tickets before about the same issues, how happy they were with the previous interaction, their social influence and so on.
Unlimited Agents. No strings attached. No credit card required
We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice. Our Cookie Policy provides information about managing cookie settings.
Sorry, our deep-dive didn’t help. Please try a different search term.