Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Odwiedzasz Freshdesk.com z Polski? Odwiedź naszą polską stronę internetową, aby zobaczyć istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce!
Back to Glossry
A person who is creating a ticket in a helpdesk through any channel is called a requester. A requester is automatically added to the customer list in the helpdesk.
Every ticket, usually, has information about the requester right next to it. This gives more context to the agents dealing with those tickets. They can know if the requester has raised tickets before about the same issues, how happy they were with the previous interaction, their social influence and so on.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.