Back to Glossary

The day-to-day activities of support reps involve performing complicated backend processes that require them to log into different applications, such as order management or billing systems, to retrieve information and give the customer an update. Robotic process automation (also known as business process automation) offers a hassle-free way to carry out these lengthy processes without any manual effort. Automating these complex processes enables your team to be more efficient.

With the Freddy AI-powered Robo Assist, agents can execute these automated workflows with a single click, right from within Freshdesk. 


Related terms