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While updating a Facebook status, we would like to have a preview of what our status would look like before making it public.  he same case applies to helpdesks, where you might want a preview of the changes in workflows or new feature additions before implementing them in your everyday support routine. This is achieved with the help of a sandbox, which is an exact replica of your helpdesk account. It copies all your important settings and configurations, and lets you test them before implementation.

A Sandbox environment has the following benefits:

  • It lets you thoroughly test new features and changes without affecting existing operations.

  • It helps you identify potential problems that can occur, and resolve them before making the changes to your live account.

  • It lets you demonstrate new helpdesk configurations to senior management for their approval.

  • It lets you make all the changes live with a click of a button.