While updating a Facebook status, we would like to have a preview of what our status would look like before making it public. he same case applies to helpdesks, where you might want a preview of the changes in workflows or new feature additions before implementing them in your everyday support routine. This is achieved with the help of a sandbox, which is an exact replica of your helpdesk account. It copies all your important settings and configurations, and lets you test them before implementation.
A Sandbox environment has the following benefits:
It lets you thoroughly test new features and changes without affecting existing operations.
It helps you identify potential problems that can occur, and resolve them before making the changes to your live account.
It lets you demonstrate new helpdesk configurations to senior management for their approval.
It lets you make all the changes live with a click of a button.