Support managers might not have the time to have an in-depth look into all the helpdesk reports and filter them based on different parameters. If they’re looking to get important information about the helpdesk at a quick glance, Freshdesk’s Team Dashboards feature lets them do just that.
Team dashboards can be customized with multiple useful widgets that will help managers monitor their team’s performance, stay on top of the ticket flow, and measure individual productivity. With these insights at their fingertips, managers can take better data-driven decisions and also motivate their teams to perform better.