Customers visiting a company’s website or support portal can quickly contact them using a ticket form. It’s advisable to embed a ticket form wherever your customers frequently visit to know about your business.
The contents of a ticket form, filled out by a ticket requester explaining her problem/question, are created as a ticket in the helpdesk.
A ticket form contains required fields like email, subject, description. Custom fields can be added to the form based on the business type and necessity. For example, an ecommerce company can add a dropdown to find out if the ticket is about ‘order status’ or ‘refund status’.