Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
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A ticket is assigned to an agent who works on solving the problem. If the Admin has set up some business rules to assign a ticket to someone based on its content/requester, the ticket will be assigned automatically to an agent as soon as it comes in. Any ticket that has not been taken up by agents manually, or covered by rules that assign it to agents automatically is an unassigned ticket.
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