Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Odwiedzasz Freshdesk.com z Polski? Odwiedź naszą polską stronę internetową, aby zobaczyć istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce!
Back to Glossry
A ticket is assigned to an agent who works on solving the problem. If the Admin has set up some business rules to assign a ticket to someone based on its content/requester, the ticket will be assigned automatically to an agent as soon as it comes in. Any ticket that has not been taken up by agents manually, or covered by rules that assign it to agents automatically is an unassigned ticket.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.