The customer-for-life software suite
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A ticket is assigned to an agent who works on solving the problem. If the Admin has set up some business rules to assign a ticket to someone based on its content/requester, the ticket will be assigned automatically to an agent as soon as it comes in. Any ticket that has not been taken up by agents manually, or covered by rules that assign it to agents automatically is an unassigned ticket.
Unlimited Agents. No strings attached. No credit card required
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