Revenue impact of good Customer Experiences [Infographic]

As many customer experience (CX) pros find it hard to show the business impact of improving CX. Below is some insightful data from Forrester based on industry-specific models that demonstrate how CX improvements drive growth through increasing customer loyalty.

To learn more, register for our webinar featuring Forrester this Thursday, Mar 21, 3-4pm BST. If you can’t attend, register anyway to receive a free recording.

 

Revenue impact of customer service