Stories from our customers

All customer stories

 

CASE STUDY

PhonePe automates 60% of its queries to serve 150 million customers with Freshworks 

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SAGE Publishing delivers delightful service to 75,000 B2B clients with Freshdesk

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NIC ASIA Bank supports 1.8 million customers with Freshworks

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Kiewit achieves 93% CSAT with Freshdesk

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Jeanswest finds the perfect fit with Freshworks

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Oneflow goes the extra mile to achieve 100% customer satisfaction with Freshdesk

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Tervis Tumbler Delivers Customer Delight with Freshdesk

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Edinburgh Trams serves 7 million passengers with a 95% CSAT using Freshworks

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Fitness Passport deflects 30% of its routine queries with Freshworks 

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100% SLAs? SysMech makes it possible with Freshdesk.

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Freshdesk ensures effective resource utilization at LM IT

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MDL streamlines customer support using Freshdesk

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Freshdesk helps AIP maintain the SLA targets above 90%

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CASE STUDY

Gloucestershire County Council’s business service centre...

CASE STUDY

Dexion uses Freshdesk to unify and scale their operations

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Freshdesk opens up new avenues for student queries...

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Grofers elevates real-time customer experience with...

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GrowersHouse.com ensures effective monitoring of...

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CASE STUDY

Decathlon achieves 82% CSAT with Freshdesk

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Rightmove adopts Freshdesk to help enhance customer support

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CASE STUDY

Teletrac Navman sets industry-leading resolution times…

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CASE STUDY

Axminster builds world-class support strategy with Freshdesk

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Meon Valley Business Travel delivers streamlined customer…

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CASE STUDY

SYNAQ chose Freshdesk over its competitors and has since…

CASE STUDY

Look fabulous forever achieves 93% CSAT rating

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CASE STUDY

Breakers Unlimited Reduces First Response Time to Minutes

CASE STUDY

Voonik reduces customer query resolution time by 75% with…

CASE STUDY

Eztix's first call resolution is at 94% thanks to Freshdesk

CASE STUDY

Hamleys sees 50% reduction in costs with Freshdesk

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CASE STUDY

Bux uses Freshdesk to provide global support

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CASE STUDY

Freshdesk helped Bridgestone set up an intuitive helpdesk

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CASE STUDY

Freshdesk helped Astraware provide stellar customer support

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CASE STUDY

Earth911 streamlines customer conversations using Freshdesk

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CASE STUDY

AP Processing enhances communication management

CASE STUDY

Ribbedtee achieved high CSAT with Freshdesk

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CASE STUDY

Pearson refurbishes their customer service with Freshdesk

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CASE STUDY

Scandinavian Design Center increased efficiency with...

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CASE STUDY

How Lesley University turned students into rockstar support…

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CASE STUDY

Ann Arbor, a Freshdesk customer since 2012 achieves an average…

CASE STUDY

DTI Management uses Freshdesk to collaborate internally and to…

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CASE STUDY

SilverWiz supports 150,000 users across three products with…

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CASE STUDY

Onlinefaxes.com made their customers and agents happy…

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CASE STUDY

aNewSpring uses Freshdesk to streamline multichannel support

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CASE STUDY

Hired wins customer love with Freshdesk

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CASE STUDY

Jamberry increased efficiency and reduced staff needs by 31%

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CASE STUDY

Brandt improves 100% in ticket execution and efficiency using…

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CASE STUDY

Applian Technologies improves SLA compliance by 40% using…

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CASE STUDY

CashKaro improves productivity with Freshdesk

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CASE STUDY

SmartBuyGlasses saved $2000 after switching to Freshdesk

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CASE STUDY

Wisby delivers international phone support

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CASE STUDY

Hhp enjoys freedom with Freshdesk mobile apps

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CASE STUDY

PosterGully uses Freshdesk to build customer relationships

CASE STUDY

Rang De expands customer support across multiple channels

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CASE STUDY

Rockstar Recipes improves customer service experience…

CASE STUDY

MartialArtShop manages multiple products across channels

Aviolinx
CASE STUDY

Aviolinx eliminates customer waiting periods and frustrations

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CASE STUDY

Centrium CRM gets a powerful email support system

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CASE STUDY

Irisoft CMS embraces social support

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CASE STUDY

Knowlarity supports customers on social media...

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CASE STUDY

NeCTAR Uses Kbase to redefine user experience

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CASE STUDY

Open Study College finds a complete customer support…

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CASE STUDY

Freshdesk saves G.M. Tour & Travel 85,000 man-hours

360training
CASE STUDY

360training.com finds Freshdesk straight forward…

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CASE STUDY

UK Based retail company impressed with Freshdesk's…

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CASE STUDY

SB Wire’s resolution time has gone down by almost 50%

CASE STUDY

Thai Union Europe uses Freshdesk to streamline...

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CASE STUDY

WOW 24*7 provides unparalled customer support with Freshdesk

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CASE STUDY

Teleresult improves customer experience with Freshdesk

CASE STUDY

How Freshdesk helped Nebu set up an astute helpdesk

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Finsure ditches shared inboxes for Freshdesk and achieves...

CASE STUDY

Rediker Software delivers proactive customer service

CASE STUDY

holiday me delivers game-changing customer experiences

CASE STUDY

STF Turist improved efficiency and achieved higher CSAT

CASE STUDY

SACAP delivers seamless student journeys with Freshdesk

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CASE STUDY

Freshdesk helps Northmill deliver best-in-class customer service

CASE STUDY

AWM Electrical delivers its ‘one stop, one solution’ vision with…

CASE STUDY

Stratoscale establishes a trusted customer support framework…

CASE STUDY

Point Group enhances its customer service with Freshdesk

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Freshdesk helps Alice deliver on its promise of customer success

CASE STUDY

Deskforce achieves 96% first response SLAs with Freshdesk

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