Stories from our customers

All customer stories

 

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Freshdesk helps xential help their customers better

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Diversey achieves 100% agent satisfaction and 100% productivity with Freshdesk

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City Property achieved a massive 45% increase in NPS with Freshdesk backed by Neo Platform

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Zalora powers a 5% QOQ leap in CSAT scores with Freshdesk

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Freshworks Empowers Collinson to Self-Serve with Omnichannel Engagement Solution

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felix mobile achieves 98% CSAT with Freshdesk Omnichannel

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Fluid Services gains higher visibility and agent accountability with Freshdesk

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How MediusGo added value to their customer service

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How Hindawi built a hidden helpdesk

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How Multichoice pioneered omnichannel support

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How LAMDA streamlined its global examinations 

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How 7-Eleven used scenario automations on Freshdesk

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How OneFile doubled CSAT survey response rates

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How CeX WeBuy managed 100% surge in tickets

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How NITI Aayog streamlined global donations

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How ice Norway integrated support channels

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How Mous improved first-response times by 80%

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How Cure.fit resolves 95% tickets within SLAs

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How Koti Puhtaaksi saved 1800+ hours per month

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How Patricia increased adoption of cryptocurrency

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How Trainline engineered seamless customer support

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How StepOne built a scalable telemed solution

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How 1-grid reduced incoming queries by 40%

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How NAVBLUE made CSAT soar with Freshworks

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How Bridgestone delights customers across 20 countries

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How Kovai.co achieves 80% CSAT with Freshworks

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How Clarity BT achieves 96% CSAT with Freshworks

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How Engel & Völkers manages IT service ops for 12,500 users

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How MISA achieved a 50% query deflection rate with Freshdesk

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How Big Bus Tours built a unified, omnichannel support hub

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How Supara Group handled a large increase in email queries 

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How Campaigntrack achieved 60% first contact resolution

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How Exabytes achieves holistic customer engagement

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How Glenbrook HSD improves resolution time by 75%

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How Springer Nature bridges the gap with Freshdesk & Slack

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How ShipTime achieves 96% CSAT with omnichannel service

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How BrewDog gets customer-centric service right

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How Tree of Life handled a 56% increase in chat conversations

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How Pharmeasy made the switch to omnichannel customer service

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CASE STUDY

How Dineout delights over 40 million diners

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CASE STUDY

How Instantprint achieves 90% CSAT with omnichannel service

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CASE STUDY

How Socar Malaysia gets service right during hypergrowth.

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CASE STUDY

Cutter Group makes customer service its competitive advantage with Freshdesk.

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CASE STUDY

Roseville Joint Union High School District simplifies their support with Freshdesk

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CASE STUDY

Westcon-Comstor establishes seamless workflows with Freshdesk

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 CASE STUDY 

Kern High School District achieves 100% CSAT with Freshdesk

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CASE STUDY

Freshdesk helps ESS deliver support at scale to 700 school districts and 80,000 educators  

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CASE STUDY

PhonePe automates 60% of its queries to serve 150 million customers with Freshworks 

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CASE STUDY

Georg Fischer Piping Systems seamlessly manages its global support operations with Freshdesk

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CASE STUDY

SAGE Publishing delivers delightful service to 75,000 B2B clients with Freshdesk

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CASE STUDY 

Freshdesk helps Cinnamon Hotels & Resorts respond to enquiries twice as fast and win more bookings

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CASE STUDY

NIC ASIA Bank supports 1.8 million customers with Freshworks

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CASE STUDY

Kiewit achieves 93% CSAT with Freshdesk

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CASE STUDY

Cequens boosted their FCR from 29% to 70% with Freshdesk

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CASE STUDY

Jeanswest finds the perfect fit with Freshworks

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CASE STUDY

Happay scales across geographies with Freshworks

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CASE STUDY

Freshdesk helps DebtBusters deliver support over 75,000 customers while retaining the personal connection 

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 CASE STUDY

Oneflow goes the extra mile to achieve 100% customer satisfaction with Freshdesk

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CASE STUDY

Tervis Tumbler Delivers Customer Delight with Freshdesk

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CASE STUDY

Saviynt sets up a one-stop customer portal for its enterprise customers with Freshdesk

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CASE STUDY

Edinburgh Trams serves 7 million passengers with a 95% CSAT using Freshworks

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CASE STUDY

Fitness Passport deflects 30% of its routine queries with Freshworks 

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CASE STUDY

100% SLAs? SysMech makes it possible with Freshdesk.

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CASE STUDY

Freshdesk ensures effective resource utilization at LM IT

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CASE STUDY

How Axminster Tools achieves a 360-degree view of customers

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CASE STUDY

MDL streamlines customer support using Freshdesk

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CASE STUDY

Freshdesk helps AIP maintain the SLA targets above 90%

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CASE STUDY

Gloucestershire County Council’s business service centre...

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CASE STUDY

Dexion uses Freshdesk to unify and scale their operations

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CASE STUDY

Freshdesk opens up new avenues for student queries...

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CASE STUDY

Grofers elevates real-time customer experience with...

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CASE STUDY

GrowersHouse.com ensures effective monitoring of...

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CASE STUDY

How Decathlon achieves an 82% CSAT score

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CASE STUDY

Rightmove adopts Freshdesk to help enhance customer support

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CASE STUDY

Teletrac Navman sets industry-leading resolution times…

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CASE STUDY

How Meon Valley delivers streamlined customer experiences

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CASE STUDY

SYNAQ chose Freshdesk over its competitors and has since…

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CASE STUDY

Look fabulous forever achieves 93% CSAT rating

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CASE STUDY

Breakers Unlimited Reduces First Response Time to Minutes

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CASE STUDY

Eztix's first call resolution is at 94% thanks to Freshdesk

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CASE STUDY

Hamleys sees 50% reduction in costs with Freshdesk

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CASE STUDY

Bux uses Freshdesk to provide global support

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CASE STUDY

Freshdesk helped Bridgestone set up an intuitive helpdesk

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CASE STUDY

Freshdesk helped Astraware provide stellar customer support

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CASE STUDY

Earth911 streamlines customer conversations using Freshdesk

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CASE STUDY

Ribbedtee achieved high CSAT with Freshdesk

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CASE STUDY

Pearson refurbishes their customer service with Freshdesk

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CASE STUDY

Scandinavian Design Center increased efficiency with...

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CASE STUDY

How Lesley University turned students into rockstar support…

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CASE STUDY

Ann Arbor, a Freshdesk customer since 2012 achieves an average…

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CASE STUDY

DTI Management uses Freshdesk to collaborate internally and to…

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CASE STUDY

SilverWiz supports 150,000 users across three products with…

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CASE STUDY

Onlinefaxes.com made their customers and agents happy…

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CASE STUDY

aNewSpring uses Freshdesk to streamline multichannel support

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CASE STUDY

Hired wins customer love with Freshdesk

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CASE STUDY

Jamberry increased efficiency and reduced staff needs by 31%

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CASE STUDY

Brandt improves 100% in ticket execution and efficiency using…

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CASE STUDY

Applian Technologies improves SLA compliance by 40% using…

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CASE STUDY

CashKaro improves productivity with Freshdesk

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CASE STUDY

SmartBuyGlasses saved $2000 after switching to Freshdesk

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CASE STUDY

Wisby delivers international phone support

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CASE STUDY

Hhp enjoys freedom with Freshdesk mobile apps

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CASE STUDY

PosterGully uses Freshdesk to build customer relationships

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CASE STUDY

Rang De expands customer support across multiple channels

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CASE STUDY

Rockstar Recipes improves customer service experience…

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CASE STUDY

MartialArtShop manages multiple products across channels

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CASE STUDY

Aviolinx eliminates customer waiting periods and frustrations

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CASE STUDY

Centrium CRM gets a powerful email support system

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CASE STUDY

Irisoft CMS embraces social support

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CASE STUDY

NeCTAR Uses Kbase to redefine user experience

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CASE STUDY

Open Study College finds a complete customer support…

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CASE STUDY

Freshdesk saves G.M. Tour & Travel 85,000 man-hours

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CASE STUDY

360training.com finds Freshdesk straight forward…

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CASE STUDY

UK Based retail company impressed with Freshdesk's…

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CASE STUDY

SB Wire’s resolution time has gone down by almost 50%

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CASE STUDY

Thai Union Europe uses Freshdesk to streamline...

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CASE STUDY

WOW 24*7 provides unparalled customer support with Freshdesk

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CASE STUDY

Teleresult improves customer experience with Freshdesk

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CASE STUDY

How Freshdesk helped Nebu set up an astute helpdesk

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CASE STUDY

Finsure ditches shared inboxes for Freshdesk and achieves...

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CASE STUDY

Rediker Software delivers proactive customer service

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CASE STUDY

holiday me delivers game-changing customer experiences

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CASE STUDY

STF Turist improved efficiency and achieved higher CSAT

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CASE STUDY

SACAP delivers seamless student journeys with Freshdesk

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CASE STUDY

AWM Electrical delivers its ‘one stop, one solution’ vision with…

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CASE STUDY

Point Group enhances its customer service with Freshdesk

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CASE STUDY

Freshdesk helps Alice deliver on its promise of customer success

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CASE STUDY

Squaretalk achieves 96% first response SLAs with Freshdesk

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