Freddy AI for CX
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By Use Case
Companies of all sizes and various industries use Freshdesk for customer support
“Freshdesk is intuitive, it’s easy to customize to make it fit in your company’s branding and the out-of-the-box functionality it develops is really unparalleled. It makes my life a lot easier.”
Tech Support Manager
How MISA achieved a 50% query deflection rate with Freshdesk
How Big Bus Tours built a unified, omnichannel support hub
How Supara Group handled a large increase in email queries
How Campaigntrack achieved 60% first contact resolution
How Exabytes achieves holistic customer engagement
How Glenbrook HSD improves resolution time by 75%
How Springer Nature bridges the gap with Freshdesk & Slack
How ShipTime achieves 96% CSAT with omnichannel service
How Hindawi achieves transparency across functions
How BrewDog gets customer-centric service right
How Tree of Life handled a 56% increase in chat conversations
How Pharmeasy made the switch to omnichannel customer service
How Dineout delights over 40 million diners
How Instantprint achieves 90% CSAT with omnichannel service
How Socar Malaysia gets service right during hypergrowth.
Cutter Group makes customer service its competitive advantage with Freshdesk.
Roseville Joint Union High School District simplifies their support with Freshdesk
Westcon-Comstor establishes seamless workflows with Freshdesk
Kern High School District achieves 100% CSAT with Freshdesk
Freshdesk helps ESS deliver support at scale to 700 school districts and 80,000 educators
PhonePe automates 60% of its queries to serve 150 million customers with Freshworks
Georg Fischer Piping Systems seamlessly manages its global support operations with Freshdesk
SAGE Publishing delivers delightful service to 75,000 B2B clients with Freshdesk
Freshdesk helps Cinnamon Hotels & Resorts respond to enquiries twice as fast and win more bookings
NIC ASIA Bank supports 1.8 million customers with Freshworks
Kiewit achieves 93% CSAT with Freshdesk
Cequens boosted their FCR from 29% to 70% with Freshdesk
Jeanswest finds the perfect fit with Freshworks
Happay scales across geographies with Freshworks
Freshdesk helps DebtBusters deliver support over 75,000 customers while retaining the personal connection
Oneflow goes the extra mile to achieve 100% customer satisfaction with Freshdesk
Tervis Tumbler Delivers Customer Delight with Freshdesk
Saviynt sets up a one-stop customer portal for its enterprise customers with Freshdesk
Edinburgh Trams serves 7 million passengers with a 95% CSAT using Freshworks
Fitness Passport deflects 30% of its routine queries with Freshworks
100% SLAs? SysMech makes it possible with Freshdesk.
Freshdesk ensures effective resource utilization at LM IT
How Axminster Tools achieves a 360-degree view of customers
MDL streamlines customer support using Freshdesk
Freshdesk helps AIP maintain the SLA targets above 90%
Gloucestershire County Council’s business service centre...
Dexion uses Freshdesk to unify and scale their operations
Freshdesk opens up new avenues for student queries...
Grofers elevates real-time customer experience with...
GrowersHouse.com ensures effective monitoring of...
How Decathlon achieves an 82% CSAT score
Rightmove adopts Freshdesk to help enhance customer support
Teletrac Navman sets industry-leading resolution times…
How Meon Valley delivers streamlined customer experiences
SYNAQ chose Freshdesk over its competitors and has since…
Look fabulous forever achieves 93% CSAT rating
Breakers Unlimited Reduces First Response Time to Minutes
Voonik reduces customer query resolution time by 75% with…
Eztix's first call resolution is at 94% thanks to Freshdesk
Hamleys sees 50% reduction in costs with Freshdesk
Bux uses Freshdesk to provide global support
Freshdesk helped Bridgestone set up an intuitive helpdesk
Freshdesk helped Astraware provide stellar customer support
Earth911 streamlines customer conversations using Freshdesk
AP Processing enhances communication management
Ribbedtee achieved high CSAT with Freshdesk
Pearson refurbishes their customer service with Freshdesk
Scandinavian Design Center increased efficiency with...
How Lesley University turned students into rockstar support…
Ann Arbor, a Freshdesk customer since 2012 achieves an average…
DTI Management uses Freshdesk to collaborate internally and to…
SilverWiz supports 150,000 users across three products with…
Onlinefaxes.com made their customers and agents happy…
aNewSpring uses Freshdesk to streamline multichannel support
Hired wins customer love with Freshdesk
Jamberry increased efficiency and reduced staff needs by 31%
Brandt improves 100% in ticket execution and efficiency using…
Applian Technologies improves SLA compliance by 40% using…
CashKaro improves productivity with Freshdesk
SmartBuyGlasses saved $2000 after switching to Freshdesk
Wisby delivers international phone support
Hhp enjoys freedom with Freshdesk mobile apps
PosterGully uses Freshdesk to build customer relationships
Rang De expands customer support across multiple channels
Rockstar Recipes improves customer service experience…
MartialArtShop manages multiple products across channels
Aviolinx eliminates customer waiting periods and frustrations
Centrium CRM gets a powerful email support system
Irisoft CMS embraces social support
Knowlarity supports customers on social media...
NeCTAR Uses Kbase to redefine user experience
Open Study College finds a complete customer support…
Freshdesk saves G.M. Tour & Travel 85,000 man-hours
360training.com finds Freshdesk straight forward…
UK Based retail company impressed with Freshdesk's…
SB Wire’s resolution time has gone down by almost 50%
Thai Union Europe uses Freshdesk to streamline...
WOW 24*7 provides unparalled customer support with Freshdesk
Teleresult improves customer experience with Freshdesk
How Freshdesk helped Nebu set up an astute helpdesk
Finsure ditches shared inboxes for Freshdesk and achieves...
Rediker Software delivers proactive customer service
holiday me delivers game-changing customer experiences
STF Turist improved efficiency and achieved higher CSAT
SACAP delivers seamless student journeys with Freshdesk
AWM Electrical delivers its ‘one stop, one solution’ vision with…
Stratoscale establishes a trusted customer support framework…
Point Group enhances its customer service with Freshdesk
Freshdesk helps Alice deliver on its promise of customer success
Deskforce achieves 96% first response SLAs with Freshdesk
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