Stories from our customers

All customer stories

 

How BrewDog gets customer-centric service right

How Tree of Life handled a 56% increase in chat conversations

How Pharmeasy made the switch to omnichannel customer service

CASE STUDY

How Dineout delights over 40 million diners

CASE STUDY

How Instantprint achieves 90% CSAT score with omnichannel customer service.

CASE STUDY

How Socar Malaysia gets service right during hypergrowth.

CASE STUDY

Cutter Group makes customer service its competitive advantage with Freshdesk.

CASE STUDY

Roseville Joint Union High School District simplifies their support with Freshdesk

CASE STUDY

Westcon-Comstor establishes seamless workflows with Freshdesk

 CASE STUDY 

Kern High School District achieves 100% CSAT with Freshdesk

CASE STUDY

Freshdesk helps ESS deliver support at scale to 700 school districts and 80,000 educators  

CASE STUDY

PhonePe automates 60% of its queries to serve 150 million customers with Freshworks 

CASE STUDY

Georg Fischer Piping Systems seamlessly manages its global support operations with Freshdesk

CASE STUDY

SAGE Publishing delivers delightful service to 75,000 B2B clients with Freshdesk

CASE STUDY 

Freshdesk helps Cinnamon Hotels & Resorts respond to enquiries twice as fast and win more bookings

CASE STUDY

NIC ASIA Bank supports 1.8 million customers with Freshworks

CASE STUDY

Kiewit achieves 93% CSAT with Freshdesk

Cequens logo
CASE STUDY

Cequens boosted their FCR from 29% to 70% with Freshdesk

CASE STUDY

Jeanswest finds the perfect fit with Freshworks

CASE STUDY

Happay scales across geographies with Freshworks

CASE STUDY

Freshdesk helps DebtBusters deliver support over 75,000 customers while retaining the personal connection 

 CASE STUDY

Oneflow goes the extra mile to achieve 100% customer satisfaction with Freshdesk

CASE STUDY

Tervis Tumbler Delivers Customer Delight with Freshdesk

CASE STUDY

Saviynt sets up a one-stop customer portal for its enterprise customers with Freshdesk

CASE STUDY

Edinburgh Trams serves 7 million passengers with a 95% CSAT using Freshworks

CASE STUDY

Fitness Passport deflects 30% of its routine queries with Freshworks 

CASE STUDY

100% SLAs? SysMech makes it possible with Freshdesk.

CASE STUDY

Freshdesk ensures effective resource utilization at LM IT

CASE STUDY

How Axminster Tools achieves a 360-degree view of customers

CASE STUDY

MDL streamlines customer support using Freshdesk

CASE STUDY

Freshdesk helps AIP maintain the SLA targets above 90%

Gloucestershire logo
CASE STUDY

Gloucestershire County Council’s business service centre...

CASE STUDY

Dexion uses Freshdesk to unify and scale their operations

University of Sydney logo
CASE STUDY

Freshdesk opens up new avenues for student queries...

Grofers logo
CASE STUDY

Grofers elevates real-time customer experience with...

CASE STUDY

GrowersHouse.com ensures effective monitoring of...

CASE STUDY

How Decathlon achieves an 82% CSAT score

Rightmove logo
CASE STUDY

Rightmove adopts Freshdesk to help enhance customer support

Teletrac Navman logo
CASE STUDY

Teletrac Navman sets industry-leading resolution times…

CASE STUDY

How Meon Valley delivers streamlined customer experiences

Synaq logo
CASE STUDY

SYNAQ chose Freshdesk over its competitors and has since…

CASE STUDY

Look fabulous forever achieves 93% CSAT rating

Breakers Unlimited logo
CASE STUDY

Breakers Unlimited Reduces First Response Time to Minutes

CASE STUDY

Voonik reduces customer query resolution time by 75% with…

CASE STUDY

Eztix's first call resolution is at 94% thanks to Freshdesk

CASE STUDY

Hamleys sees 50% reduction in costs with Freshdesk

Bux logo
CASE STUDY

Bux uses Freshdesk to provide global support

Bridgestone logo
CASE STUDY

Freshdesk helped Bridgestone set up an intuitive helpdesk

Astraware logo
CASE STUDY

Freshdesk helped Astraware provide stellar customer support

Earth911 logo
CASE STUDY

Earth911 streamlines customer conversations using Freshdesk

AP Processing logo
CASE STUDY

AP Processing enhances communication management

CASE STUDY

Ribbedtee achieved high CSAT with Freshdesk

Pearson logo
CASE STUDY

Pearson refurbishes their customer service with Freshdesk

Scandinavian design logo
CASE STUDY

Scandinavian Design Center increased efficiency with...

Lesley University logo
CASE STUDY

How Lesley University turned students into rockstar support…

Ann Arbor logo
CASE STUDY

Ann Arbor, a Freshdesk customer since 2012 achieves an average…

CASE STUDY

DTI Management uses Freshdesk to collaborate internally and to…

Silverwiz logo
CASE STUDY

SilverWiz supports 150,000 users across three products with…

Onlinefaxes logo
CASE STUDY

Onlinefaxes.com made their customers and agents happy…

Anewspring logo
CASE STUDY

aNewSpring uses Freshdesk to streamline multichannel support

Hired logo
CASE STUDY

Hired wins customer love with Freshdesk

Jamberry logo
CASE STUDY

Jamberry increased efficiency and reduced staff needs by 31%

Brandt logo
CASE STUDY

Brandt improves 100% in ticket execution and efficiency using…

Applian logo
CASE STUDY

Applian Technologies improves SLA compliance by 40% using…

Cashkaro logo
CASE STUDY

CashKaro improves productivity with Freshdesk

Smartbuyglasses
CASE STUDY

SmartBuyGlasses saved $2000 after switching to Freshdesk

Wisby logo
CASE STUDY

Wisby delivers international phone support

HHP logo
CASE STUDY

Hhp enjoys freedom with Freshdesk mobile apps

Postergully logo
CASE STUDY

PosterGully uses Freshdesk to build customer relationships

CASE STUDY

Rang De expands customer support across multiple channels

Rockstar recipes logo
CASE STUDY

Rockstar Recipes improves customer service experience…

CASE STUDY

MartialArtShop manages multiple products across channels

Aviolinx
CASE STUDY

Aviolinx eliminates customer waiting periods and frustrations

Centrium logo
CASE STUDY

Centrium CRM gets a powerful email support system

Irisoft logo
CASE STUDY

Irisoft CMS embraces social support

Knowlarity logo
CASE STUDY

Knowlarity supports customers on social media...

Nectar logo
CASE STUDY

NeCTAR Uses Kbase to redefine user experience

Open study college logo
CASE STUDY

Open Study College finds a complete customer support…

GM tour logo
CASE STUDY

Freshdesk saves G.M. Tour & Travel 85,000 man-hours

360training
CASE STUDY

360training.com finds Freshdesk straight forward…

Beyond retail logo
CASE STUDY

UK Based retail company impressed with Freshdesk's…

SB wire logo
CASE STUDY

SB Wire’s resolution time has gone down by almost 50%

CASE STUDY

Thai Union Europe uses Freshdesk to streamline...

Wow 24-7 logo
CASE STUDY

WOW 24*7 provides unparalled customer support with Freshdesk

Tele result logo
CASE STUDY

Teleresult improves customer experience with Freshdesk

CASE STUDY

How Freshdesk helped Nebu set up an astute helpdesk

CASE STUDY

Finsure ditches shared inboxes for Freshdesk and achieves...

CASE STUDY

Rediker Software delivers proactive customer service

CASE STUDY

holiday me delivers game-changing customer experiences

CASE STUDY

STF Turist improved efficiency and achieved higher CSAT

CASE STUDY

SACAP delivers seamless student journeys with Freshdesk

Northmill logo
CASE STUDY

Freshdesk helps Northmill deliver best-in-class customer service

CASE STUDY

AWM Electrical delivers its ‘one stop, one solution’ vision with…

CASE STUDY

Stratoscale establishes a trusted customer support framework…

CASE STUDY

Point Group enhances its customer service with Freshdesk

CASE STUDY

Freshdesk helps Alice deliver on its promise of customer success

CASE STUDY

Deskforce achieves 96% first response SLAs with Freshdesk

Trusted by over 40,000 customers