Is it the right time to upgrade to an email ticketing software?
Think of an email ticketing system as an efficient and flexible email management solution that offers immediate benefits and continues to grow in value in the long term.
In the short run, you can bring a method to the madness and improve efficiency. And in the long haul, you can scale your customer service and keep up with evolving customer demands and growing business needs without shifting tools again.
Plus, you get the added benefits of integrating with a wide selection of apps, including CRM, invoicing software, and collaboration tools, to better extend Freshdesk's capabilities and integrate it into your daily workflow.
Migrating from Gmail or Outlook to Freshdesk can be done seamlessly. Your agents can get all the context they need without having to manually forward older threads to Freshdesk.
With Freshdesk’s agent-friendly UI, transparent pricing, and helpful customer service team, you really have nothing to worry about.