Using email for customer support is difficult. You require complex folder structures or colour-coded tags to track issues, and as ticket volumes increase, collaboration becomes a nightmare.
Before long, managing multiple mailboxes for different teams and products causes your efficiency to take the hit.
With Freshdesk, you can track, prioritize and follow-up on customer requests from one place. This will help your support team deliver faster, more efficient customer service.
“Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents.”
“The ‘Freshdesk’ platform has resulted in elimination of multiple communication points with the customer & has also provided us with an option to aggregate leads. It offers great features and a fantastic user”