Provide seamless support to all your products under one roof. Categorize and assign all the tickets to a team or agent with ease.
Assign tickets on a round-robin basis or based on the agent's skill or their bandwidth. Automate the process, with Freshdesk.
Resolve customer issues much faster by collaborating with the right people by forwarding the ticket to them.
“Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.”
“We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.”
“Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.”
“The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.”
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