Collaborate to effectively serve customers

Work together with different teams, to serve your customers better. Improve visibility with shared ownership of tasks, enable communication with team huddle, and work together with allied teams to solve queries quickly in real-time.

Streamline queries from multiple channels

Support your customers wherever they are - email, phone, chat or social. Automatically prioritise, categorise and assign them to the correct team, all within a single platform. Improve productivity by converting incoming queries into tickets, promoting self-service, and automating wherever possible.

Protect government and citizen data

Why Freshdesk?

Get started in days

Implementation made effortless and quick. Get up and running in a matter of days.

Easy-to-use, Intuitive UI

Designed with the user at the front and centre for a user experience like never before.

Scale as you grow

Connect to 300+ business apps or build customs solutions for your needs.

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