Work together with different teams, to serve your customers better. Improve visibility with shared ownership of tasks, enable communication with team huddle, and work together with allied teams to solve queries quickly in real-time.
Support your customers wherever they are - email, phone, chat or social. Automatically prioritise, categorise and assign them to the correct team, all within a single platform. Improve productivity by converting incoming queries into tickets, promoting self-service, and automating wherever possible.
SOC 2 compliance
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Implementation made effortless and quick. Get up and running in a matter of days.
Designed with the user at the front and centre for a user experience like never before.
Connect to 300+ business apps or build customs solutions for your needs.
“Since moving teams to Freshdesk, we have seen huge gains in terms of performance, customer satisfaction, team morale and reputation.”
“Implementing Freshdesk has not only given our customers far better service, but it’s acted as a catalyst for the right internal conversations around service and training. It meant a big change for our staff to begin working in a different way and we’re really pleased that not only are they seeing the benefits of using Freshdesk first hand, they are also discussing other areas in which we can improve service. For example, we are already looking at adding more channels for customer support, such as chat, over time.”
“As a company, Freshworks took the right approach for us - the team focused on the same challenges and priorities that we did, and they helped us get everything up and running extremely quickly. We had our initial project live in a week, and we were able to continue developing our implementation ourselves. This was a huge shift for us compared to our previous approach. It was all so easy.”