Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Have delightful customer conversations, even as you scale, with the Freshworks Platform.
Engage with your customers on their terms across channels of their choice. Ditch siloed solutions and tie all support channels together into a continuous customer experience with our omnichannel customer service platform.
Explore omnichannel customer service
As you scale, your customer operations span across multiple teams and tools. Eliminate silos in data by creating a 360-degree view of your customers across marketing, sales and customer service. Deliver personalized customer service at every phase of growth, without making customers repeat themselves.
Freshworks gets recognized in the Gartner Magic Quadrant for
CRM Customer Engagement Center for the 4th consecutive year.
Automate customer service so that you can scale your operations without scaling your team. Keep resolutions quick with our conversational AI and chatbots. Improve your agent training and keep the team productive with agent-assist bots.
Explore Freddy, the intelligent bot-building platform
Customer service is everyone’s business. Better collaboration translates to faster service for your customers. Transition your team from a waterfall model to a pitstop model to solve customer problems rapidly and efficiently, and maintain a bird’s eye view to track progress for the customer.
Explore contextual collaboration
Watch the webinar featuring Forrester on the true power of Omnichannel Support
and best practices for enhancing Customer Engagement that impact the bottom line.
Be a data-guru without building a team of analysts. Unlock your helpdesk data to improve your customer service operations and stay ahead of the curve.
Explore reporting & analytics
Trust and ease of business are paramount to any partnership. At Freshworks, our product expertise is complemented by our ability to nurture meaningful relationships to build customers for life.
Our business assurance: The Freshworks Promise, folds across our products, our platform, and our approach to partnership.
Say goodbye to clunky software that fails to deliver value to your business and your customers. Our products are crafted to help your business deploy faster, to adapt to evolving needs and to delight your customers with unrivaled user experience. Go live in days or weeks, not months, with our intuitive products that are easy to configure and deploy.
When your business grows, so should your customer platform. We build software that offers the scale and customizability that supports your growth without infrastructure distress.
Our open ecosystem allows you to extend capabilities by integrating the Freshworks platform to your business ecosystem using our app-marketplace, APIs and developer SDKs.
The Freshworks platform is hosted on AWS and follows robust standards and security frameworks to deliver a secure, stress-free solution for your modern enterprise.
Read more about scaling your customer service
At Freshworks, we believe in working with you as a partner and not just a vendor. Our team of experts is committed to supporting you throughout our relationship, from going-live with confidence to maximizing value from our suite of solutions on an on-going basis. With a decade of experience and thousands of custom implementations for global enterprises, we’ve got your back at every step with dedicated onboarding, customer success and support teams.
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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