Customer Support Software for Enterprises
Freshdesk enables faster collaboration between your teams to help you deliver enterprise-class customer support. Work together, support better now!
Onboard multiple teams and implement processes effortlessly. Get your teams up and running in no time without third-party assistance.
Collaborate with internal teams to reduce ticket turnaround time and improve productivity without having to expand your team size.
Bring all support conversations, be it email, phone, chat or social onto a single platform and manage every customer interaction seamlessly.
Set up a comprehensive knowledge base and deflect incoming how-to requests. Focus on customers with business critical issues instead.
Scale your support across multiple products, geographies and business hours. Coordinate better and avoid additional operational overhead.
Enterprise customers get 24x7 email and 24x5 phone support, along with implementation assistance and high priority SLAs.
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”
“Leveraging Freshdesk's omnichannel features, our team achieved 96% First Contact Resolution during the 1st year of implementation saving us thousands of dollars on lengthy resolutions and escalations from our previous solution.”
Be it setting up complex workflows or offering solutions to customers across verticals, Freshdesk helps you solve multiple problems at the same time by letting you customize your helpdesk without making compromises in your support process.
Provide your support agents access to contextual information from across the organization. Visit our marketplace and integrate your helpdesk with leading CRMs, payment solutions, and other internal & third-party tools.
Want something specific? Use our API platform to develop powerful custom solutions on your own.
With Sandbox, helpdesk administrators can try and test new features and configurations in Freshdesk without directly impacting the experience of customers and agents. Once admins are satisfied with the changes, they can sync them to the actual Freshdesk account with a single click.
We are TRUSTe certified and ISO 27001:2013 compliant. Our infrastructure is handled by AWS, who are certified by ISO 27001, SSAE - 16, & HIPAA, and are SOC I, II and III.
As a Freshdesk customer, you have an option to have your data hosted in the United States or in Europe in order to comply with any geographical storage compliances.
We offer enhanced features like role-based access, IP whitelisting, custom email servers and SAML SSO to help you enforce data security policies in your organization.