Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Don’t settle for bloated software. Take a fresh approach that works for you and not the other way around.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Provide the best, most streamlined customer experience across channels with flexible technology that makes customer support a strategic differentiator.
Freshdesk Omnichannel offers the scale and customizability that supports your growth. Our open and extensible architecture allows seamless integration of mission-critical business systems through our App Marketplace and APIs.
Leverage the Freshworks platform to deliver a secure, stress-free solution for your modern enterprise.
Execute your strategy on a cloud platform that can handle global scale and volumes, along with the workflow needs of large, complex organizations.
Connect all your tools and data with our extensive catalog of partner solutions, more than 640 marketplace apps, and robust APIs.
Furthermore, our certifications and standards demonstrate our commitment to safeguarding your customer and business data.
Automate customer service so that you can scale your operations without adding headcount. Keep resolutions quick with our conversational AI and chatbots. Improve your agent onboarding and efficiency, and keep the team productive with agent-assist bots.
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Freshdesk provides management tools to optimize your end-to-end customer service operations. Help your agents drive customer satisfaction and loyalty with a set of features that drives efficiency across the team.
The more context you have about your customers, the more you can personalize their experience. As you scale, your customer operations span multiple teams and tools. Eliminate data silos by creating a 360-degree view of the customer across marketing, sales and support. Deliver personalized service without making customers repeat themselves.
Freshdesk provides the ability to completely customize the customer experience for multilingual needs. We now support 42 languages to meet the needs of customers all around the globe.
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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“Freshdesk integrated seamlessly with our internal CRM using its out-of-the-box capabilities such as chat, email, phone, and social media channels. The reports has given our agents a chance to monitor their daily or weekly performance.”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive Helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
“Agents are now able to measure themselves and see how well they are doing, that gives them a boost. Now that we have statistics and can see agent performance scores, that encourages our teams to provide even better customer service. My agents are happier now.”
Trust and ease of business are paramount to any partnership. At Freshworks, our product expertise is complemented by our ability to nurture meaningful relationships to build customers for life.
Our business assurance: The Freshworks Promise, folds across our products, our platform, and our approach to partnership.
Our dedicated solutions engineers and customer success managers ensure your migration to
Freshdesk Omnichannel is smooth and trouble-free.
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