Everything you need to deliver world class customer service

Setup & Implementation

Onboard multiple teams and implement processes effortlessly. Get your teams up and running in no time without third-party assistance.

Collaboration

Collaborate with internal teams to reduce ticket turnaround time and improve productivity without having to expand your team size.

Multichannel

Bring all support conversations, be it email, phone, chat or social onto a single platform and manage every customer interaction seamlessly.

Self Service

Set up a comprehensive knowledge base and deflect incoming how-to requests. Focus on customers with business critical issues instead.

Global Support

Scale your support across multiple products, geographies and business hours. Coordinate better and avoid additional operational overhead.

Support

Enterprise customers get 24x7 email and 24x5 phone support, along with implementation assistance and high priority SLAs.

Why our customers love us

Personalize your helpdesk

Be it setting up complex workflows or offering solutions to customers across verticals, Freshdesk helps you solve multiple problems at the same time by letting you customize your helpdesk without making compromises in your support process.

Connect platforms. Extend capabilities.

Provide your support agents access to contextual information from across the organization. Visit our marketplace and integrate your helpdesk with leading CRMs, payment solutions, and other internal & third-party tools.

Want something specific? Use our API platform to develop powerful custom solutions on your own.

Test new helpdesk settings in a secure environment

With Sandbox, helpdesk administrators can try and test new features and configurations in Freshdesk without directly impacting the experience of customers and agents. Once admins are satisfied with the changes, they can sync them to the actual Freshdesk account with a single click.

The Safety Blanket

Data Security

We are TRUSTe certified and ISO 27001:2013 compliant. Our infrastructure is handled by AWS, who are certified by ISO 27001, SSAE - 16, & HIPAA, and are SOC I, II and III.

Data Hosting

As a Freshdesk customer, you have an option to have your data hosted in the United States or in Europe in order to comply with any geographical storage compliances.

Access Control

We offer enhanced features like role-based access, IP whitelisting, custom email servers and SAML SSO to help you enforce data security policies in your organization.

150,000+ Happy Customers