Provide seamless support to all your products under one roof. Categorize and assign all the tickets to a team or agent with ease.
Assign tickets on a round-robin basis or based on the agent's skill or their bandwidth. Automate the process, with Freshdesk.
Resolve customer issues much faster by collaborating with the right people by forwarding the ticket to them.
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”
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