What you can do with Freshdesk’s free plan
Streamline customer communication
With Freshdesk, you can handle queries from multiple communication channels like email, phone and social media from a single unified database. You don’t have to juggle between multiple tools anymore to resolve customer issues efficiently.
Automate routine tasks
Freshdesk lets you create workflows so that you can automate routine tasks and improve your agents’ productivity. With the free plan, you can route tickets to the right agents, set up preset responses for frequently asked questions, and more.
Get insights into team performance
You can stay on top of your team’s performance with Freshdesk’s agent and group performance reports. You can draw insights from the metrics and use them to drive future decisions and increase agent accountability.
Provide self-service to customers
You can use the knowledge base feature in Freshdesk to provide customers detailed solution articles and other resources so that they can troubleshoot and resolve issues on their own. This will help keep your ticket volumes down.
Access our app gallery
You can get more out of Freshdesk by integrating with apps from our Marketplace. We have support for a variety of applications with diverse functionalities that will help you extend Freshdesk’s capabilities and bring together different business functions.
Get instant assistance from us
Freshdesk offers 24x7 email support and 24x5 phone and chat support included with the free plan. You can reach out to us for assistance with any issue and rest assured, someone from our support team will be with you right away.