Field Service management
Go the extra mile, literally.
Create service tasks, schedule appointments, and deliver solutions to customers anywhere with Field Service Management for Freshdesk.
Improve collaboration between helpdesk and field teams, share context and information between teams easily and deliver excellent experiences to customers consistently.
Give them the information they need to make the right decisions
Service tasks let you easily share problem details, customer addresses and more with field technicians.
Create custom service task views, filter as necessary and prioritize them when assigning to field technicians.
Choose the right group or technician for each service task depending on the customer’s problem and location
Curated reports for field service lets you monitor performance at a glance and spot issues anywhere.
Give them the tools they need to solve problems faster
Available for both iOS and Android, you can use the Freshdesk app to access any information you need, while on the move.
Add private notes and attach photos from the incident site to service tasks. Document problems in detail and update status for helpdesk agents back home.
Use filters such as “Daily Tasks” to plan your day in advance and focus better on the service tasks due for a particular day.
Log the amount of time spent on a specific service task and use notes to provide more context.
Be it for a job well done or an authorization to provide additional services, obtain customer signatures via the Freshdesk mobile app.
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