Manage tickets from multiple channels
Handle customer requests from across multiple channels such as email, phone, chat, your website, Facebook, and Twitter using a single helpdesk.
Handle customer requests from across multiple channels such as email, phone, chat, your website, Facebook, and Twitter using a single helpdesk.
Set and manage customer expectations by defining service level agreements. Create multiple SLAs for different situations based on the type of issue or who sent it.
Configure unique customer portals for different products and maintain them from one place. Set up individualized business rules and themes for each product portal.
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