An online ticketing system to transform your support
Track and measure your support
Generate or schedule reports to help you spot bottlenecks, recognize performance, track customer happiness, monitor service standards and more
Unify how you access information
Show contextual information to agents on tickets by integrating all the tools you use like your CRM or your marketing tool with Freshdesk.
Streamline work with ticket views
Prioritize work easily using filters to sort issues by importance or any relevant ticket property and save ticket views for future use.