Choose your customer service solution

After you sign up, you can access all the features in the Freshdesk Forest or Freshdesk Estate Omnichannel Plan for 21 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product. At any point during your trial, you can add your credit card to purchase any plan of your choice.

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-safe-harbor compliant and all Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.

No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

Each agent on Freshdesk Omnichannel has access to all features from Freshdesk, Freshchat, Freshcaller, to support customers across channels from one place, with all the context and customer information. Freshdesk Omnichannel plans will include the Estate and Forest plans of Freshdesk, Freshchat, and Freshcaller respectively, with over 40% discount.

You need a minimum of one helpdesk agent on a paid plan to purchase Field employee licenses. There are no limits on the number of field employee licenses you can subscribe to at a time.

Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar self-service and agent-assist AI features that automate mundane tasks for agents to improve their productivity. To know more about Freddy, click here.

• Freddy features in Forest have 3000 Freddy sessions/month included for FREE.
• Freddy features in Forest Omnichannel have 6000 Freddy sessions/month included for FREE. 

A bot session is any unique interaction between an end-user and a bot:

• On email, every email response is counted as 1 bot session
• On voice, every voice bot response is counted as 1 bot session
• On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. 

Only customer-facing AI bot features consume bot sessions while agent-assist AI features don’t consume bot sessions.

You can purchase an unlimited number of bot sessions. You can purchase extra sessions at $100 for 1000 sessions.
The validity of bot sessions aligns with your payment cycle. For example: If you choose to pay quarterly, your bot sessions will also expire quarterly.

With Robo Assist (Robotic Process Automation connectors) you can integrate to any RPA provider like UI Path, Automation Anywhere, etc, to automate business processes. 

Robo Assist helps agents execute lengthy and repetitive customer support processes with a single click by replicating agent UI actions on any external system using UI actions or APIs. 

You can use Robo Assist (RPA connectors) with your existing RPA vendor and processes built on that vendor's tools. In case you don't have an existing vendor, we will recommend a vendor and build processes for you as part of the implementation, at an additional charge. Contact us for more details.