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Why choose Freshdesk?

Support across all channels

Choose a helpdesk that is built to solve for the unique challenges businesses face while offering omnichannel support.

Faster Resolution with AI

Offer quick resolution to all your customers across all the channels with the help of our advanced AI system.

Context across every touchpoint

Get all the information about your customers' journey across multiple channels, on one screen. No more switching tabs for information.

Let Omniroute do the heavy lifting

With Omniroute automatically assign tickets, phone calls, chat messages, and to the right agents in your team, intelligently and effortlessly.

go omnichannel now

Designed to boost agent-productivity

Ticketing made easyBe it an email, chat, call, or social media posts. Convert every customer query into a ticket and resolve it from the comforts of your helpdesk.
Support portal that reflects your businessCustomize the look and layout of your customer support portal with full CSS customization and ready-made themes.
Collaborate effortlesslyDiscuss specific parts of tickets with experts from across your company to resolve your customer's queries quickly.

Designed to boost agent-productivity

Ticketing made easy

Be it an email, chat, call, or social media posts. Convert every customer query into a ticket and resolve it from the comforts of your helpdesk.

Support portal that reflects your business

Customize the look and layout of your customer support portal with full CSS customization and ready-made themes.

Collaborate effortlessly

Discuss specific parts of tickets with experts from across your company to resolve your customer's queries quickly.

“Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.”

Robert Everett

Director of IT

Brandt

“We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.”

Charles Cooper

Director, Technology Support Services

Lesley University

“Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.”

Paul Schwartz

Business Applications Coordinator

Kern High School District

“The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.”