When you need help with a ticket, simply @mention a teammate or group to invite them to work on it together. Not having to switch to another tool helps you reply and resolve faster.
Move your team conversations to Team Huddle to ensure important information about a ticket is always right where you need it and is not drowned out or lost in external chat tools.
Tag your teammate on the the exact part of the ticket you need help with, by highlighting specific text in a ticket. This lets them get back to you faster without needing to read the entire thread.
“Team Huddle is a real timesaver and we really enjoy it. We prefer Team Huddle for ticket related discussions because it maintains the context and always remains part of the ticket. In Slack, these discussions get lost in threads within channels. Team Huddle makes it easier for us to track these discussions.”