Resolve customer issues faster by collaborating with other teams across your organization with no trouble at all.
Automatic Ticket Assignment
Make sure the workload is balanced and automatically assign tickets to agents based on skill or availability.
Ticket Categorization
Categorize the incoming tickets into categories by tagging them. Pull them up with ease whenever you need them.
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Collaborate Better
Resolve customer issues faster by collaborating with other teams across your organization with no trouble at all.
Automatic Ticket Assignment
Make sure the workload is balanced and automatically assign tickets to agents based on skill or availability.
Ticket Categorization
Categorize the incoming tickets into categories by tagging them. Pull them up with ease whenever you need them.
Features your business cannot do without
Team Huddle
Ticket Categorization
Automatic Ticket Assignment
Team Huddle
Collaborate with your team and resolve issues faster at the click of a button.
Ticket Categorization
Create as many tags as you need to categorize a ticket.
Automatic Ticket Assignment
Create custom rules for all your groups.
Why our customers love us
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
Christophe Tomborski
Back Office Manager
Bridgestone
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
Douglas Anderson
Classroom Technology Manager
Lesley University
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”
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