Resolve customer issues faster by collaborating with other teams across your organization with no trouble at all.
Make sure the workload is balanced and automatically assign tickets to agents based on skill or availability.
Categorize the incoming tickets into categories by tagging them. Pull them up with ease whenever you need them.
Collaborate with your team and resolve issues faster at the click of a button.
Create as many tags as you need to categorize a ticket.
Create custom rules for all your groups.
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”
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