Where are we now and how to make AI a success ?
Wednesay June 12, 15:00 - 16:00 Amsterdam Time
Artificial intelligence is today’s buzzword in business.
With good reason, it allows employees to automatize returning actions, to handover time consuming tasks and to focus on the most complex challenges.
In short, it highly increases the productivity of your business.
This also applies to customer experience: in an ever more competitive environment, we want to engage with our customers and make them feel valued.
AI can help you reach these goals by reducing the issue resolving time, decreasing the agent’s workload and simply making work more customer-oriented.
But the industry is evolving at a rapid pace and it is hard to keep up in such a disrupting environment.
What is the technology you can leverage as a company today? Where is the industry heading to tomorrow? How can you make sure that you stay ahead of the competition next year?
These are the questions will be answered during our webinar, together with CX expert Nienke Bloem and AI evangelist Martine Ferment.
Thank you for your registration!
Nienke Bloem is a Certified Customer Experience Professional (CCXP) and is one of the eight individuals in the world who is an Authorized Resource and Training (ART) partner of the CXPA, meaning she is allowed to train other people to prepare for the CCXP test.
Previously she had her career in different sales-and management positions in telecommunications and finance. Later, she switched over to customer excellence at KPN: a telecommunication enterprise. There she became passionate about Customer Experience. After gaining tons of knowledge, insights, and experience, she became the CX-consultant and CCXP-trainer as we know her today.
Martine Ferment has more than 20 years experience in contact center efficiency, call center management, and business consultancy. She believes customer excellence should be every business' priority.
Before starting her consultant agency, she worked as a manager for the biggest names in the industry like Eneco, KPN, Ernst & Young and as a director for Amazon.com, Vodafone, Wehkamp, and Ziggo.
She is the developer of the 'High Performance Organization Model'. This model focusses on the optimal functioning of the operation in the interest of customer interaction.
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