Speakers

Nienke Bloem
CX Expert, Entrepreneur

Nienke Bloem is a Certified Customer Experience Professional (CCXP) and is one of the eight individuals in the world who is an Authorized Resource and Training (ART) partner of the CXPA, meaning she is allowed to train other people to prepare for the CCXP test. 

 

Previously she had her career in different sales-and management positions in telecommunications and finance. Later, she switched over to customer excellence at KPN: a telecommunication enterprise. There she became passionate about Customer Experience. After gaining tons of knowledge, insights, and experience, she became the CX-consultant and CCXP-trainer as we know her today. 

Martine Ferment
Managing Director Ferment Management

Martine Ferment has more than 20 years experience in contact center efficiency, call center management, and business consultancy. She believes customer excellence should be every business' priority. 


Before starting her consultant agency, she worked as a manager for the biggest names in the industry like Eneco, KPN, Ernst & Young and as a director for Amazon.com, Vodafone, Wehkamp, and Ziggo.

 

She is the developer of the 'High Performance Organization Model'. This model focusses on the optimal functioning of the operation in the interest of customer interaction.