Presenters

Guest Speaker

Kate Leggett

VP, Principal Analyst - Forrester Research

(serving Application Development & Delivery Professionals)

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Host

Arun Mani

Managing Director, Europe - Freshworks Inc.

 

 

With over 20 years in various leadership roles, Arun served as C-level strategy adviser at both McKinsey and Accenture. An expert at solution based selling, he has hands-on experience in building business teams for - operations, product development and customer support. He currently leads initiatives focussed on expanding Freshworks operations in Europe.

Refresh your customer experience to drive engagement and revenue

Customers are talking - all the time, everywhere. And they are sharing their thoughts across an ever-growing ecosystem of channels, from the traditional contact center conversations to user review sites and social media posts. Regardless of the terrains customers tread today, they expect consistent and personalised interactions across each channel pushing businesses to deliver seamless transitions from one digital platform to another. Join this webinar to learn more!

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