Susana Cigano Susana Cigano
Susana de Sousa

Senior Manager of Support,


Susana has been working in Customer Experience for the past 10 years. As the Senior Manager of Support at Loom, Susana scales support operations to deliver an excellent experience to over 13M users.

Kat Olsheske Kat Olsheske
Kat Olsheske

Senior Manager, CX,

Openpath Security

Kat has over 15 years of experience in the Customer Experience industry, from hospitality to tech. She currently heads Customer Experience at Openpath Security, an emerging leader in the access control industry. 

Ramesh Natarajan Ramesh Natarajan
Ramesh Natarajan

Manager of Enterprise Marketing,


Ramesh has 10+ years of marketing experience in the technology, consulting, and software industries. He currently leads enterprise marketing for Freshdesk, Freshworks’ customer service product suite.