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Panel discussion in collaboration with Support Driven
2021 is the year of growth and change.
More than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing priorities. These consumers are going online in their search for better and safer ways to transact with businesses and that translates to tremendous growth for companies that provide excellent customer service.
Our panel of customer service experts will talk about how they’ve adapted to growth through the pandemic and what they’ve done to maintain or improve their speed, quality, and more.
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Senior Manager of Support,
Susana has been working in Customer Experience for the past 10 years. As the Senior Manager of Support at Loom, Susana scales support operations to deliver an excellent experience to over 13M users.
Senior Manager, CX,
Kat has over 15 years of experience in the Customer Experience industry, from hospitality to tech. She currently heads Customer Experience at Openpath Security, an emerging leader in the access control industry.
Manager of Enterprise Marketing,
Ramesh has 10+ years of marketing experience in the technology, consulting, and software industries. He currently leads enterprise marketing for Freshdesk, Freshworks’ customer service product suite.
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