Software shouldn’t stand in the way of exceptional service

AI-powered customer and IT service software that’s just as powerful as it is easy to use

Try it Free Book a demo

Trusted by 72,000+ businesses worldwide

Uncomplicated service software

Efficient, scalable IT services and better, faster customer service. Give teams the AI-powered tools to do more with ease.

IT Service Customer Service

SUPPORT SOLUTIONS

Same easy solutions. Powered by people-first AI.

Freshdesk

Scale faster with a unified, intelligent customer support platform.

Freshservice

Modernize IT service and operations with an intuitive, completely integrated IT.

Freshchat

Have more meaningful conversations, across every channel, with every customer.

Freshdesk Omni

Get the whole package with our all-in-one solution, boosted with generative AI.

Freshsales

Sell smarter and faster while leaving time-consuming tasks to automation.

Freshmarketer

Attract, engage, and nurture your customers through the engagement channels they love.

All products and trials

Our customers love us

Freshservice is so intuitive and user-friendly. Our end-users find it very simple to raise a ticket and support agents are able to easily transfer tickets within departments.

Christy CooperSenior IT Operations Analyst

Watch video

We use Freshservice for everything, and that just makes it really easy—regardless of what you need as an employee—to know that you can always just go to this tool and you're going to get whatever you need.

Rey DavilaSystem Administrator, Allbirds

Watch video

Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.

Mike HopkinsSenior VP, Sales and Service, Blue Nile

Trending

See what’s new

News, events, and insights into the ways Freshworks is making work faster, easier, and more human with advanced AI.

The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse

A Harvard Business Review Analytic Services report on elevating IT service management with AI and more

CX Priorities 2025: Proven strategies to win the CX race

With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way

2024 Global AI Workplace Report

See how AI is delivering strong productivity gains and unlocking higher value work for employees across departments.

Freshservice gets an ITAM boost with Device42

Modern IT ecosystems need automation and AI to manage a complex mix of hardware and software assets both on-premise and in the cloud

Freddy AI Agent has arrived

Conversational. Autonomous. Always on. Deliver service like never before.

Freshworks AI Summit

Learn how people-first AI can transform service. Watch on-demand.

24/7 service with Freddy AI Agent

See how Freddy AI Agent can help you provide fast, always-on service to customers and employees.

Explore Freddy AI Copilot: the ultimate productivity booster

Unleash the power of generative AI solutions and unlock productivity for your support and services teams.

Meet Freddy AI by Freshworks

See how easy it can be to leverage the power of AI in your business.

New Freshdesk Omni

Introducing all-in-one self-service, conversational support, and ticketing. Omnichannel and supercharged with AI.

Fresh insights for leaders

Original research and analysis from leading industry experts

Turn AI from hype into reality

Everything you need to know about using generative AI in customer service

Announcing Freddy AI + GPT

We’re bringing the power of AI and GPT models to the Freshworks product suite

Gartner names Freshworks a Challenger

Gartner recognizes Freshworks as a Challenger in the Gartner® Magic Quadrant™ for IT Service Management Platforms.

100 innovations and ideas shaping business

Freshworks CIO says companies will deploy more bots in 2023 to reduce human dependance on mundane tasks, reduce cost and margin of error.

More impact, less stress

See how IT, customer service, and CRM teams succeed with Freshworks

72,000+ global customers found a better way to work. Your turn.

Start your 14-day free trial. No credit card required.

Try it free Book a demo