The customer-for-life software suite
By Use Case
field service management
With Field Service Management for Freshdesk, your helpdesk agents and your field technicians
can collaborate easily to deliver stellar customer service.
Give them the information they need to make the right decisions
Service tasks let you easily share problem details, customer addresses and more with field technicians.
Choose the right group or technician for each service task depending on the customer’s problem and location
Curated reports for field service lets you monitor performance at a glance and spot issues anywhere.
Add field technicians, organize service groups and deploy them to the incident sites from your helpdesk.
Track and manage incoming support tickets from multiple channels in one place.
Create, assign, and track service tasks for tickets that require a field technician to visit the customer.
Set deadlines for every service task, schedule appointments based on agent availability, and ensure customer’s problems are resolved on time.
Get a better picture of your customer from inside Freshdesk and share the details with your field technicians to provide a better experience.
Freshdesk’s advanced reporting suite ensures you have all the information you need to improve, available at a glance.
Give them the tools they need to solve problems faster
Available for both iOS and Android, you can use the Freshdesk app to access any information you need, while on the move.
Add private notes and attach photos from the incident site to service tasks. Document problems in detail and update status for helpdesk agents back home.
Use filters such as “Daily Tasks” to plan your day in advance and focus better on the service tasks due for a particular day.
Track all pending service tasks, get updates via push notifications, and manage your daily schedule from the Freshdesk mobile app.
Select your service task, locate your customer and navigate to your next appointment right from
your Freshdesk app.
Add notes, attach photos from service location, update your service tasks, and keep helpdesk agents in the loop via your mobile phone.
Build your field workforce at just $29 per field technician per month.