Add field technicians, organize service groups and deploy them to the incident sites from your helpdesk.
Track and manage incoming support tickets from multiple channels in one place.
Create, assign, and track service tasks for tickets that require a field technician to visit the customer.
Appointments and Schedules
Set deadlines for every service task, schedule appointments based on agent availability, and ensure customer’s problems are resolved on time.
Get a better picture of your customer from inside Freshdesk and share the details with your field technicians to provide a better experience.
Freshdesk’s advanced reporting suite ensures you have all the information you need to improve, available at a glance.