Why do you need a field service dispatch software?
Field service dispatch software plays a crucial role for service companies that need service technicians to travel to a customer’s location in-person to resolve issues. Manually performing a lot of these service dispatch-related tasks such as creating a scheduling for field agents, or monitoring the real-time status of work orders might result in delays, on account of process inefficiencies. This eventually leaves the customers and your field service team frustrated.
A dispatch management software not only automates the manual processes for the dispatch team, but empowers the field team to improve customer satisfaction. With additional modules like GPS tracking, route planning, route optimization, payment processing and invoicing, field service technicians are able to attend service requests in accordance with service level agreements, meet customer expectations, deliver stellar customer experience, resulting in increased profitability for the business.