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By Use Case
Put field service dispatch management in cruise control with Freshdesk
Field service management is a crucial activity for companies that need technicians to travel to a customer’s location in-person to resolve issues. But manually performing a lot of the service dispatch-related tasks such as creating a schedule for field agents, or monitoring a work order’s progress can be delayed by process inefficiencies. This eventually leaves both the customer and your support team frustrated.
A dispatch software simplifies field service management by greatly reducing the manual effort that goes into handling a service dispatch. You can have a singular platform from where you can schedule, manage and deploy field technicians for service tasks. It also leads to better coordination between field technicians and helpdesk agents and consequently, a faster resolution time.
Dispatch management software simplifies the entire process of scheduling and dispatching field technicians. It helps you be more organized and in control of your service task assignments. You can easily identify a task’s priority and the type of problem, and assign the right technician for the right job.
Without a simple way to schedule your service tasks, you might end up with poor response times and delayed work order completions. With dispatch software, you’ll have the schedules of all your field agents in one place, helping you avoid scheduling conflicts as well as schedule gaps.
Dispatch software gives you a clear picture of locations and schedules, which technicians are available, what the nearest job is, and the fastest route to the location, which makes decision making for dispatchers very easy. Having extensive context means tasks can be distributed to the right technician with the right skill set.
With Freshdesk's dispatch solution, your team no longer needs to use paper or spreadsheets to create service tasks and manually write down job details.
Learn more about service tasks here->
The Freshdesk scheduling dashboard is a powerful feature that transforms the way you can manage service tasks.
Learn more about the scheduling dashboard
Analyze technician performance and help achieve your team SLA's with Freshdesk’s reporting and analytics.
Learn more about Reporting in Freshdesk
Categorize your technicians by skillset and industry function into service groups within Freshdesk.
Learn more about Service Groups in Freshdesk ->
The Freshdesk mobile app notifies technicians everytime they are assigned to a new job request in real-time
Technicians can navigate using a map application directly from the Freshdesk app on their mobile device
Field technicians can track the amount of time spent on every task within the freshdesk app to
Even without an internet connection, technicians can view service task information on the app
Introducing field service automation
An overview of the scheduling dasboard
What is a work order?
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Seamless and contextual field service software to manage scheduling and dispatch
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