What is equipment maintenance software?

Equipment maintenance software is designed to help organizations manage service and maintenance operations for their assets and machinery. Freshdesk’s maintenance software helps service teams manage work orders, dispatch and schedule technicians, and collect asset and maintenance information.

Freshdesk aims to help maintenance managers conduct effective equipment management, schedule repair tasks with ease, assign tasks to the right personnel, and streamline service operations. It also enables service teams to track the progress of work orders in real-time.

The software gives your organization complete control over your entire equipment maintenance workflow and enables better coordination with field technicians.

Why use equipment maintenance software?

All information in one place

Freshdesk brings all the data relating to your assets, technicians, and work orders, including details such as warranty, supplier information, location, or safety arrangement, etc, into one place. With access to all this information in a single view, managers can plan and make decisions effectively.

Eliminate manual work

Replacing pen and paper or spreadsheets for a digital solution improves your business processes. Instead of struggling to find the latest copy of the repairs log or asking the technician who last worked on a piece of equipment for an update, storing this valuable data in a centralized hub makes it accessible to anyone from anywhere.

Reduce equipment downtime

With equipment management software, your service team can constantly monitor the state of your assets and respond quickly to maintenance requests, prioritize tasks, and assign the right technicians, to achieve better work completion rates, leading to faster resolution and less downtime for equipment.

Increases first-time fix rates

First-time fix rates tend to have a significant impact on overall customer satisfaction and the speed of resolution. Equipment maintenance software gives field technicians contextual information about work orders so they can avoid repeat repairs and breeze through necessary troubleshooting steps quickly and accurately.

Track asset maintenance in real-time

Equipment maintenance software allows you to get updates on progress of repair requests from the field in real-time so you can take appropriate action when required without delay. Improved resolution times leads to lower costs and better equipment management.

What your service team can accomplish with Freshdesk

Work order management

Create, manage, and assign work orders all in one place with Freshdesk’s work order software. Dispatchers can easily create and assign service requests with simple controls and have all work order information accessible and up-to-date. Service managers can plan work ahead of time to increase operational efficiency and reduce downtime. Simply assign a work order to a field technician, add all relevant information, so they’ll have an exact schedule of what needs to be done.

Maintenance history

Record all your current and historical repair information for an asset in Freshdesk with service task history. Easily share information about pending work, location, previous issues or safety risks related to your assets with internal stakeholders such as procurement teams and service technicians. With service task history you’ll have complete context about previous issues and will be able to identify resolution patterns to help improve asset performance.

Scheduling dashboard

Assign and schedule jobs from an integrated calendar view with Freshdesk’s scheduling dashboard through simple drag and drop controls. Making changes to one of your machines’ maintenance schedules is as simple as dragging and dropping a work order on the calendar. This allows managers to optimize technician workloads and prioritize jobs better. Having all technician calendars in one place also helps managers easily assign the right person for the right job

Reporting

Get insights into your maintenance performance by generating customized dashboards with Freshdesk’s intuitive reporting. Collect maintenance data and generate reports to make important decisions based on actual equipment performance. Reports also allow you to compare metrics across sites, so you have a full overview of your service operations.

Mobile app for technicians

Your technicians are likely going to be working wherever your machinery is, and that can vary quite a lot, even hourly. Their phones are one of their most essential tools. Using Freshdesk’s field service mobile app they can access the latest information about a piece of equipment and add all the necessary data about the work order, such as images or location, to help technicians get started faster.

Mobile app for technicians

Maintenance Notifications

Avoid letting assignments fall through the cracks by notifying technicians when a task is assigned to them. With the Freshdesk app technicians get notified of any new task assigned to them.

Navigate to the site

Ensure that your technicians never get lost on a service assignment again. With location data stored in the app, technicians can navigate directly to the equipment they need to work on.

Real-time updates

Field agents can also view modifications to work orders in the mobile app, right as they happen. Any change that occurred while they weren’t online will be updated automatically once their internet connection is back