What is a field service app and why do you need one?
With more businesses moving to the cloud, digital solutions for customer service and field service have increasingly become popular. To this end, the field service mobile app is a tool built for field technicians or mobile employees. With the field app, field technicians can easily carry out their day-to-day activities such as planning schedules, tracking the time spent on an issue, and communicating with customer support agents and customers.
Why do you need a field service app?
A day in the life of a field technician is packed with a ton of tasks. Without having a system that streamlines processes, the chances of these tasks piling up or getting scrambled are quite high. For instance, when a field technician does not know their day’s schedule in advance, they might not be able to plan well and might end up being late for an appointment. They might even face a tough time trying to locate customers or speak to them. Ultimately, this can get in their way of providing timely and satisfactory resolutions.
However, a dedicated field service application can help field employees go about their daily tasks with ease as it lets them view their daily tasks with context-rich information, share activity updates on the go and coordinate with the customer support agents.