What is Field Service Mobility?
Companies that provide field service, or dispatch technicians to fix issues, have to ensure timeliness and consistency of customer experience. But field service operations without the right technology is hampered by inefficiencies. Several repetitive, time consuming, and avoidable processes get in the way of field teams trying to deliver the best possible customer experience.
There are 3 main challenges companies face in implementing field service management:
- Coordination between contact center teams and field service teams
- A way for field agents to view and update service task information in real-time
- Several activities performed manually by helpdesk agents that lower productivity
A field service mobility solution establishes a dynamic and responsive field service management system that improves collaboration and eliminates process redundancy. By using mobile technology, every service task is executed with speed and accuracy. Field service software creates a connected ecosystem - between the customer, contact center, and field teams - enabling real-time flow of information which leads to higher technician productivity and better customer satisfaction.
How mobility in field service works with Freshdesk