4 Essential feature ideal field service software
Manage all service tasks in place
With a great field service software, service tasks can be captured, managed and updated all in one place. You can view each job’s essential details, such as the problem description, status, priority, and technician assigned. Instead of clunky inboxes and switching between tabs, a mordern field service software helps your service team stay organized and efficient
Schedule and assign jobs seamlessly
You no longer need multiple spreadsheets and paper-based systems to track technicians and their tasks. Field service software offers a scheduling dashboard which is a powerful feature that lets you assign service tasks with ease. It provides service managers and agents with an integrated view of every technician’s schedule. To attach a new service task to a technician, you can simply drag and drop the job from the menu into an available time slot on the technician’s calendar.
Enable technician mobility with the FSM app
Field technicians can now view, track, and update all their upcoming tasks in real-time with the field service mobile app. The app contains details about every request, including customer name, contact details, and address. They can also find the fastest way to the site location by opening the route view on Google maps from the app. It also allows engineers to capture data from the field through photos and notes to keep service agents updated about their progress.
Obtain digital sign-offs and track time spent on tasks
Once the job is complete, you can obtain the customer’s digital signature on the app as their official acknowledgment. Technicians can also track the amount of time they spent on each service task on the app. These logs can be used by the service manager to create digital timesheets and for invoicing.