What is handyman software?

If you’re an independent handyman or own a small-scale handyman business, you may be looking for ways to organize your work orders better and delight your customers with prompt and effective customer service. Handyman software is a tool that helps you organize, schedule, and manage your service jobs efficiently for greater customer satisfaction.

Using a handyman business software makes it easy to manage your business and your customers simultaneously by eliminating redundancies in your operations and streamlining your service workflow.

Freshdesk's handyman software helps you track all your service appointments, gives technicians access to all of the information they need to do their job well, and allows your customers to contact your business across different channels, including email, phone, website, or social media. From scheduling jobs to generating a handyman invoice, Freshdesk makes it easy to create a useful context for your team and track everything in one place.

Benefits of handyman service software

With the right handyman app, your business can save on operational costs while seeing an uptick in business efficiency. The specific benefits of a powerful software for handyman businesses include—

Automated scheduling and dispatching

Handyman software gives you a complete overview of all repair work, tasks, and customer requests in a single view on a scheduling dashboard. This makes it easy for administrators to schedule and dispatch handymen to individual jobs while also simplifying the reassigning and rescheduling of tasks. Your team will never miss a job appointment, and you can track and prioritize requests better.

Effective work order management

From job creation to task updates, invoices, and customer sign-off, a handyman app allows you to manage work orders end-to-end in a single system. Your technicians can check new appointments, navigate to the customer location, and communicate with their dispatch manager in real-time to close jobs effortlessly.

Improved customer communication and management

While the quality of service you provide to your customers will build much of your customer loyalty, leading with effective and professional communication can be a competitive advantage. Omnichannel support within your handyman software makes it easy for service teams and techs to communicate with customers through channels of their choice. 

Reduced paperwork and lower manual efforts

Since a handyman service software automates everything from job creation to scheduling and invoicing of handyman services, you longer have to struggle with numerous spreadsheets and paper copies to plan and execute your handyman jobs. Save time, effort, and costs spent in manually planning and tracking service tasks. 

Essential features of a handyman management system

5 best handyman software

Handyman software Key features Pricing
Freshdesk
  • Multi-channel communication support to gather client requests across email, social media, or web portal
  • Drag-and-drop scheduling dashboard
  • Intelligent job assignment based on technician skill or availability
  • Automated service task creation
  • Branded customer portal to raise service requests
  • Handyman mobile app available for Android and iOS
  • Smart reminders and notifications for technicians
  • On-the-job time tracking to generate accurate invoices
  • Customer digital signature and job photo capture on the app to record task closure
  • Customizable email and text notifications to clients
  • Robust analytics and reporting to improve team performance and customer satisfaction  
1000+ marketplace integrations including Quickbooks, Injixo, Slack, Google Calendar, Stripe and other essential apps used for payment, invoicing, workforce management, and CRM
Priced at 29$ USD/month per user with a 14-day free trial.
Jobber
  • Flexible scheduling
  • Invoicing templates
  • Branded estimates and quotes
  • Job time tracking
  • Appointment reminders
Core plan is priced at $49 USD/month billed annually per user
FieldPulse
  • Team schedules 
  • Digital invoices
  • Customizable estimates
  • Job management
$99 USD/month per user
Housecall Pro
  • Real-time technician dispatching
  • Online booking
  • Custom estimates
  • Access to customer history
Basic plan starts at $49 USD/month billed annually per user
Workwave
  • Drag-and-drop schedule calendar
  • Handyman job management
  • Billing and invoicing
  • Mobile app
Available on request

How to choose the right software for your handyman business

While scheduling, dispatching, and invoicing are the major capabilities to look for in a handyman business management software, review your team goals and business needs to choose a solution that’s right for your team size and the type of jobs that your business receives. Here are a few factors to consider before you pay and sign up for a handyman service software.

Ease of use

You want to focus your time and attention on improving customer experiences and not on learning and decoding a new tool. Look for a software with a simple and intuitive interface that makes it easy for admins to schedule and dispatch jobs without any prior training. Your technicians and field agents should also be able to operate the app effortlessly while navigating to job sites and sharing updates.

Affordability

Review the pricing plans of the tools you’re evaluating and check if all the must-have features of your handyman app are available in the pricing tier that falls within your budget. At times, certain essential features may be locked in higher pricing plans, and you may end up paying more to realize the benefits of the tool. Take a free trial of the software to gauge if the tool suits your team’s needs.

Integrations

Check how customizable your tool is and see if the handyman software you’re considering integrates seamlessly with your existing systems. You may already use Quickbooks for invoicing or a workforce planning app to optimize your team’s efficiency. Ensure that the handyman app connects with all these essential tools used within your business ecosystem to reduce any operational inefficiencies.

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Frequently asked questions about handyman software

Learn more about Freshdesk

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