Manage your handyman business end-to-end with Freshdesk

To run your handyman business effectively and deliver great service, it's important to stay on top of your customer requests and operational tasks. Using handyman software makes it easy to manage your business and your customers simultaneously by eliminating redundancies in your operations and streamlining your service workflow.

Freshdesk's handyman software helps you keep track of your service appointments and handle customer requests faster and more efficiently. It gives your technicians access to all of the information they need to do their job well, and creates a straightforward process for your customers to reach out. 

From scheduling jobs to generating a handyman invoice, Freshdesk makes it easy to create a useful context for your team and track everything in one place.

Dispatch Software Dispatch Software

How Freshdesk helps you run your handyman service

Simple scheduling and dispatching

Our software makes it easy for administrators to schedule and dispatch handymen to individual jobs without requiring any training to use the product. It also makes it simple to reassign or reschedule specific appointments to different technicians or teams.

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Simple scheduling and dispatching

Our software makes it easy for administrators to schedule and dispatch handymen to individual jobs without requiring any training to use the product. It also makes it simple to reassign or reschedule specific appointments to different technicians or teams.

View all tasks in an integrated calendar

Get a complete overview of all tasks and requests your team of handymen have to perform in a single view with the scheduling dashboard. This way your team will never miss an appointment and you can track and prioritize requests better.

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Schedule tasks to the right technicians

Part of scheduling well is ensuring that the right jobs go to the right technicians. With Freshdesk, you will be able to schedule all the appropriate tasks and jobs to the technicians best suited for them by skill set and availability.

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Communicate with technicians

As important as it is to communicate with your customers, it's equally vital that you have the tools to communicate with the technicians doing the work in real-time. Freshdesk allows you to communicate with handymen on the field and share context with them about the job.

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Manage customer communication

While the quality of service you provide to your customers will build much of your customer loyalty, leading with effective and professional communication can be a competitive advantage.

 Freshdesk’s handyman software incorporates omnichannel capabilities to enable 360-degree communication with customers. Built-in omnichannel support makes it easy for service teams and techs to communicate with customers through a channel of their choice. Some typical customer support channels that handyman businesses choose are:

  • Email

  • Phone

  • Livechat

  • Social media

You can see live feeds from each of these channels directly within Freshdesk, making them easy to manage and plan for through the day.

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Access customer and service data anywhere

Long gone are the days of traditional paper invoices. Handyman software allows you to view all of your customer and service data from anywhere. Here are just a few of Freshdesk capabilities that enable information mobility

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Access customer and service data anywhere

Long gone are the days of traditional paper invoices. Handyman software allows you to view all of your customer and service data from anywhere. Here are just a few of Freshdesk capabilities that enable information mobility

Manage task properties

With Freshdesk’s handyman software, your workforce can quickly view and update the details about service tasks, such as problem description, location details, and the appointment date so that errors due to miscommunication are mitigated.

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Create custom properties

Allow your managers to create custom fields for your task forms with Freshdesk. This gives you the flexibility to tailor fit customer requests into your service task and makes it easier for handymen to understand job requirements.

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View customer history

Freshdesk allows you to see the historical context for any other repairs or services that you've worked on for a particular customer, so your handymen can bring the right equipment or tools necessary, based on previous service visits.

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Handyman estimates and invoicing

You need to be able to provide a line-item invoice for your customers. Your invoices can often include information about parts, but most frequently, you also need to break down the number of hours that your handymen worked during the assignment.

Freshdesk's handyman estimating software can help keep track of the individual hours that each of your repairmen worked on each project. By integrating with Quickbooks, your team can also create estimates and invoices based on timesheet reports stored in Freshdesk

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Handyman app for technicians

The handyman app from Freshdesk allows your technicians to check new appointments, navigate to the customer location, communicate with their dispatch manager etc. in real time.  The Freshdesk handyman app makes it easy for service technicians to manage all these tasks, request information and send updates on the go. Here are few critical tasks handymen can achieve with the app

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Handyman app for technicians

The handyman app from Freshdesk allows your technicians to check new appointments, navigate to the customer location, communicate with their dispatch manager etc. in real time.  The Freshdesk handyman app makes it easy for service technicians to manage all these tasks, request information and send updates on the go. Here are few critical tasks handymen can achieve with the app

Navigate to job sites

Navigate easily to their appointments by using any map application from the Freshdesk app

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Record time for each task

Handymen can track the time they spend on each task using the app which can be recorded as logs within Freshdesk

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Digital sign-offs

Use the Freshdesk app to get the customer's digital signature once your tech has completed the task

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Simplify your handyman business with Freshdesk

With our handyman software, you make it easy for both your customers and your technicians to find the information they need. Your team members can manage all of their tasks with just one tool without the additional hassle of managing information across several different platforms. This seamless operational workflow will allow your customers to reap the benefits of omnichannel support, create effortless experiences and boost customer loyalty.

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